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NEED TO KNOW

Frequently Asked Questions

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Answers to some of the most common questions parents and families ask us.

We provide newborn support, postpartum support, feeding support, trusted infant care, mobile in-home support, Overnight Newborn Care and personalised support for families welcoming twins or multiples.

Yes. Alpha Newborn Support is a mobile service providing professional newborn and family support in the comfort of your own home.

We serve Plumstead, Wynberg, Constantia, Bergvliet, Claremont, Newlands, Kenilworth, Mowbray and surrounding Southern Suburbs.

We support new mothers, fathers, widowed parents, same-sex parents, grandparents caring for infants and families adjusting to life with a newborn.

You can complete the enquiry form on our website and tell us what support you are looking for. We will review your enquiry and get in touch to discuss your family's requirements.

We review the information you provide and discuss your family's needs with you. Where applicable, we can provide information about our packages or discuss a personalised quotation for specialist support.

Overnight Newborn Care provides gentle overnight support for families who need experienced hands during the newborn stage. Support is focused on practical newborn care throughout the night.

Overnight Newborn Care may include feeding, burping, nappy changes, settling, soothing, bedtime routines and monitoring baby during the night.

At the end of the overnight care period, parents receive a practical handover covering how baby slept, feeds, nappy changes and what worked during the night.

Yes. Alpha Newborn Support provides personalised support for families welcoming twins or multiples. Support is discussed and tailored according to the babies' ages, routines and level of assistance required.

Specialist services such as Overnight Newborn Care and Multiples / Twins Support are assessed according to your family's individual requirements, hours, availability and level of assistance required. A personalised quotation will be provided.

Yes. Our existing Bronze, Silver and Gold support packages remain available. Specialist services may be discussed separately and may require a personalised quotation.

Absolutely. Every family is different. Support is discussed according to your family's circumstances, your baby's needs, routines and the level of assistance required.

Our cancellation and rescheduling terms apply to bookings and packages. The applicable terms will be explained during the booking and client onboarding process.

Approved clients can receive access to the private Alpha Client Zone. The Client Zone provides relevant client information, package details and onboarding information.

Michelle Adams brings 31 years of childcare experience and is committed to providing practical, compassionate newborn and family support to local families.

If you are unsure which service is right for you, simply complete our website enquiry form and select “I'm not sure — I need guidance”. Tell us a little about your situation and we can discuss the support that may be suitable for your family's needs.